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Novel Coronavirus (COVID-19) Information


Anyone with severe respiratory illness or a medical emergency should come directly to the hospital.

Woodstock Hospital has a COVID-19 Assessment Centre (trailer on hospital grounds) for residents of Woodstock and Oxford County.

  • Hours of operation 10:00 am to 8:00 pm 7 days /week
  • This is not a walk-in or drive up assessment centre
  • Patients must make an appointment to this assessment centre

If you have any of the following COVID-19 symptoms (see list below) we recommend the following:

  • Fever (temperature 37.8 degrees Celsius or higher)
  • New or worsening cough
  • Shortness of breath
  • Sore throat
  • Difficulty swallowing
  • New smell or taste disorder(s)
  • Nausea/vomiting, diarrhea, abdominal pain
  • Runny nose or nasal congestion (outside of seasonal allergies)

Recommendations: Please choose ONE of the following options:

1) Use the Ontario West Region COVID-19 Health Navigator (only accessible in Chrome) to determine if you need to seek further care.

2) Call your Family Physician or Nurse Practitioner

3) If you have been in contact with a confirmed case of COVID-19, self-isolate immediately and call Southwestern Public Health at 1-800-922-0096 #9.

4) Call 1-855-905-6148 and follow instructions(to book your appointment). 

For your appointment at the assessment centre:

  • Please bring your Ontario health card or another form of identification.
  • Use the Juliana Drive entrance and park in the visitor parking lot. There will be signs directing you to designated parking spots for the COVID-19 Assessment Centre. (Parking fees have been waived.)
  • Once parked, please stay in your vehicle. You will be contacted when it is your time to enter the assessment centre.

Please note: not all persons presenting to the assessment centre will be swabbed. The physician performing the assessment will determine this.


Effective March 23, 2020: Important note for Mental Health Walk-In Counselling Sessions.

Until further notice, due to COVID-19, Woodstock Hospital’s Walk-In Counselling program will be implementing pre-booked telephone counselling sessions. If you would like to pre-book a counselling session during our regular Walk-In Counselling hours (Thursdays between 12-6pm), please contact Outpatient Mental Health at 519-421-4223. Please call between 8:30 am-4:30 pm Monday through Friday.

If you need to access the Oxford County Counselling - Welcome Information Form, please click here.


Effective March 23, 2020: Woodstock Hospital is limiting entrances.

Main Entrance and Emergency Department Entrance

  • The hospital’s main entrance will be open from 6:30 am - 8:00 pm, and the Emergency Department entrance will be open from 8:00 pm – 6:30 am.
  • There will be signage in place.

Athlone Avenue Entrance

  • Is closed until further notice.

Woodstock Hospital staff have been instructed to go through a separate entrance.


Effective March 19, 2020: For the Safety of Others - No Visitors

In an effort to protect the health and well-being of our patients, staff, physicians, and the broader community, Woodstock Hospital has amended previously modified visiting guidelines.

Effective Thursday, March 19, 2020, we are enforcing a NO VISITOR policy. This will remain in effect until further notice. Please read the following guidelines carefully.

  • For critically ill, palliative, and patients in the Maternal Child Department, (1) visitor will be permitted.
  • All children attending the Emergency Department, can have (1) guardian present.
  • Exceptions will be made on a case-by-case basis. 

We are also following directives to carefully ramp down non-essential services including non-emergent surgeries, clinics, and outpatient procedures. Your physicians office will notify you if you are impacted by these changes. We appreciate your understanding at this time, as we are all doing our part to flatten the curve and limit the spread of the novel coronavirus (COVID-19).


Effective March 19, 2020: To our valued Woodstock Hospital Vendor Community

As of today, we are restricting all non-essential vendor and contractor access to our hospital in light of the current COVID-19 situation and in conjunction with the recommendations of Ontario Ministry of Health. We appreciate your continued support and assistance in our continuing pursuit of excellence in patient care, especially in this difficult time. Thank you in advance for your understanding.


Novel Coronavirus (COVID-19) Information:

The World Health Organization (WHO) has declared the novel coronavirus (COVID-19) a pandemic. A pandemic is declared when a new disease for which people do not have immunity spread around the world beyond expectations. 


Woodstock Hospital continues to work with our health care partners to monitor the COVID-19 situation. We encourage you to visit these credible websites to keep up-to-date on this situation:

What are Coronaviruses?

Coronaviruses are a large family of viruses that can cause illnesses ranging from the common cold to more serious respiratory infections like bronchitis, pneumonia or severe acute respiratory syndrome (SARS).

What is COVID-19?

In January 2020, a novel (new) coronavirus (COVID-19) was identified as the cause of an outbreak of pneumonia in Wuhan, China.


What is the best way to prevent transmission of this virus?

  • Stay home. Only leave for essential outings such as to get groceries, medication, or to attend health care appointments.
  • Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based hand sanitizer.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Stay home when you are sick.
  • Cough or sneeze into your sleeve or cover your mouth and nose with a tissue and throw the tissue out immediately. Wash your hands afterward.
  • Frequently clean and disinfect high-touch surfaces.
  • If you have fever, cough and difficulty breathing, seek medical care early and share your recent travel history with your health care provider.

For media inquiries please contact:

Chelsea Vella

Communications & Public Relations Officer

519-421-4233 ext. 2166

cvella@wgh.on.ca