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Novel Coronavirus (COVID-19) Information

Donations of Medical Supplies

There is an impending shortage of medical supplies due to the COVID-19 pandemic. If you have any of the following medical supplies that you would be able to donate to Woodstock Hospital, please email us at

Latex free gloves – unopened packages

Face masks of any description – they don’t need to be in boxes but should be still in the plastic

Face shields

Disposable isolation/procedure gowns


Hand sanitizer

Effective March 23, 2020: Important note for Mental Health Walk-In Counselling Sessions.

Until further notice, due to COVID-19, Woodstock Hospital’s Walk-In Counselling program will be implementing pre-booked telephone counselling sessions. If you would like to pre-book a counselling session during our regular Walk-In Counselling hours (Thursdays between 12-6pm), please contact Outpatient Mental Health at 519-421-4223. Please call between 8:30 am-4:30 pm Monday through Friday.

If you need to access the Oxford County Counselling - Welcome Information Form, please click here.

Effective March 23, 2020: Woodstock Hospital is limiting entrances.

Main Entrance and Emergency Department Entrance

  • The hospital’s main entrance will be open from 6:30 am - 8:00 pm, and the Emergency Department entrance will be open from 8:00 pm – 6:30 am.
  • There will be signage in place.

Athlone Avenue Entrance

  • Is closed until further notice.

Woodstock Hospital staff have been instructed to go through a separate entrance.

Effective March 19, 2020: For the Safety of Others - No Visitors

In an effort to protect the health and well-being of our patients, staff, physicians, and the broader community, Woodstock Hospital has amended previously modified visiting guidelines.

Effective Thursday, March 19, 2020, we are enforcing a NO VISITOR policy. This will remain in effect until further notice. Please read the following guidelines carefully.

  • For critically ill, palliative, and patients in the Maternal Child Department, (1) visitor will be permitted.
  • All children attending the Emergency Department, can have (1) guardian present.
  • Exceptions will be made on a case-by-case basis. 

We are also following directives to carefully ramp down non-essential services including non-emergent surgeries, clinics, and outpatient procedures. Your physicians office will notify you if you are impacted by these changes. We appreciate your understanding at this time, as we are all doing our part to flatten the curve and limit the spread of the novel coronavirus (COVID-19).

Effective March 19, 2020: To our valued Woodstock Hospital Vendor Community

As of today, we are restricting all non-essential vendor and contractor access to our hospital in light of the current COVID-19 situation and in conjunction with the recommendations of Ontario Ministry of Health. We appreciate your continued support and assistance in our continuing pursuit of excellence in patient care, especially in this difficult time. Thank you in advance for your understanding.

Novel Coronavirus (COVID-19) Information:

The World Health Organization (WHO) has declared the novel coronavirus (COVID-19) a pandemic. A pandemic is declared when a new disease for which people do not have immunity spread around the world beyond expectations. The Ministry has developed an online self-assessment tool, if you are concerned that you may have COVID-19. Click here to be taken to the self-assessment tool. 

Woodstock Hospital continues to work with our health care partners to monitor the COVID-19 situation. At this time, the Public Health Agency of Canada (PHAC) states the public health risk with COVID-19 is low for Canadians.

Woodstock Hospital encourages you to visit these credible websites to keep up-to-date on this situation:

What are Coronaviruses?

Coronaviruses are a large family of viruses that can cause illnesses ranging from the common cold to more serious respiratory infections like bronchitis, pneumonia or severe acute respiratory syndrome (SARS).

What is COVID-19?

In January 2020, a novel (new) coronavirus (COVID-19) was identified as the cause of an outbreak of pneumonia in Wuhan, China.

What are the symptoms of COVID-19?

Most people infected with COVID-19 will have few to no symptoms.  Others may not know they have COVID-19 because the symptoms are similar to a cold or flu and include:

  • fever
  • cough
  • difficulty breathing

More serious symptoms include double lung pneumonia and other complications leading to death. It may take up to 14 days for symptoms to appear after exposure to COVID-19.

If your symptoms are MILD:

  • Call Southwestern Public Health at 1-800-922-0096 ext. 3500 (Woodstock) or ext. 1232 (St. Thomas), your health care provider, or Telehealth at 1-866-797-0000
  • Call your health care provider or a walk-in clinic prior before visiting them in person

If your symptoms are SEVERE:

  • Contact your health care provider first (if available)
  • If you cannot reach your health care provider, go to the Emergency Department and pay attention to special signage that is posted at all entry ways.

What is the best way to prevent transmission of this virus?

  • The Public Health Agency of Canada is recommending that travellers avoid all non-essential travel outside of Canada. Click here to be directed to the Ministry's travel advisory webpage.
  • Stay home when you are sick.
  • Avoid close contact with people who are sick.
  • Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based hand sanitizer.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Cover your cough or sneeze with a tissue, and then throw the tissue in the trash and clean your hands. If a tissue is not available, cough or sneeze into your arm.
  • Clean and disinfect objects and surfaces that are touched frequently.

For media inquiries please contact:

Chelsea Vella

Communications & Public Relations Officer

519-421-4233 ext. 2166