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Emergency Department (ED)

Exterior picture of Emergency entrance

Hours of Operation:

24 hours a day, 7 days a week.

Contact:

For emergency inquiries, call switchboard at 519-421-4222 for the ED information line.

Location:

Use Juliana Drive if you are going to ED. The ED entrance is pictured above.

Accessing this Service:

For every emergency visit, please bring your health card. It is also helpful to bring a list of prescribed medications.




COVID-19 Healthy and Safety Changes

  • Visitor restrictions and mandatory masks are in place for the health and safety of everyone. These measures will be strictly adhered to. There is zero tolerance for verbal or physical abuse of staff.
  • After triage, visitors will be given instructions and asked to wait outside of the hospital. Instructions with call back information will be provided. ED staff will communicate the plan on how updates will be provided. 
  • Please see the COVID-19 section of the hospital website for up-to-date information regarding exceptions for visitors in the ED.


Woodstock Hospital's Emergency Department (ED) puts our patients first, while striving for continuous improvements toward providing the best possible emergency care to all age groups. Our 10,000 square foot, 23 room modern ED utilizes advanced technology to help deliver and monitor care provided.  Our goal is to deliver efficient and high quality care by reducing wait times which helps to increase capacity. Click here to see how Woodstock Hospital compares to other Ontario hospitals in terms of how long patients are spending in our ED on average.

We continually strive to improve our wait times and have a number of strategies to assist with this.  Depending on a combination of factors (listed below), it may be difficult to determine exactly how long your visit will take. If your condition changes at any time while waiting, please speak with a nurse or other team member first.  Please do not leave before telling someone.

  • Critically ill patients are always treated first
  • The number of people waiting to be seen
  • The severity of their illnesses or injury
  • The availability of assessment rooms
  • The availability of physician and nursing resources

If you require medical advice, please call Telehealth as nurses working in Emergency do not provide medical advice over the telephone. 

For Adults, here are some examples of when to come to the Emergency Department:

  • Chest pain
  • Difficulty breathing or unexpected shortness of breath, progressively worsening asthma
  • Allergic reaction involving swelling of face, throat/neck
  • Sudden onset of weakness/dizziness, confusion
  • Severe bleeding, head injury, trauma or burns
  • Mental health crisis or emergency
  • Motor vehicle collision
  • Loss of consciousness/new onset seizure

For children in addition to the above list, bring your child to the Emergency Department for the following:

  • Very high fever
  • Persistent vomiting /diarrhea
  • Will not eat or drink – especially young children
  • Lethargic/inactivity compared to usual activities

Emergency Triage and Registration

  • For every emergency visit, bring your Ontario Health Insurance Card.
  • On arrival, please wash your hands, apply a mask, and proceed to the Check In window where the clerk will verify your information and ask your reason for coming to the ED. Please ensure you provide the registration clerk accurate personal and emergency contact information. One visitor may stay initially until triage is completed.
  • After checking in, you will be advised to take a seat in the designated triage waiting chairs. Triage means sorting and deciding who must be seen first.  Patients with the most concerning conditions, are called in to be triaged first, not the order they arrived.
  • You will be assessed by a triage trained nurse who will also ask a number of screening questions.
  • The triage nurse will then ask you about your main concern/reason for visit, health history and allergies. Blood tests and/or x-rays may be ordered by the nurse should certain criteria be met.
  • After triage, you may be brought directly into the main ED, or into a separate room for lab or x-rays, or redirected back to the main waiting room to wait. At this point your visitor will be asked to leave and information on where to wait and when to call in for updates will be provided.
  • Please report any change in condition while you are waiting. A nurse may also reassess you during your wait.
  • Please always bring a list of all your prescribed medications including any supplements or herbal remedies.

Discharge and Feedback

You are an important part of your emergency experience and we encourage you to ask questions to clarify information prior to discharge. Be certain to accompany a loved one to triage who may not be able to understand or communicate well on their behalf.

  • Ask questions so you understand follow-up appointment/test information.
  • Clarify changes to any medications or new medications you have been prescribed.
  • You may be asked to return if your condition worsens.  This does not mean nothing was wrong, it simply means the full nature of your illness may not yet be determined and may require another visit to the ED.
  • You may be asked to follow-up with your family physician after your ED visit. Please do so.

If you receive a hospital survey, please take the time to complete it or send your comments to patientfeedback@wgh.on.ca.

The following are some of the strategies Woodstock Hospital has implemented to improve wait times in ED:

  • We have created a FLIP (Front Line Improving Performance) which helps front line staff find improvements in their own workflows and provide education on Lean Methodology. 
  • Our IT Department has created real time data tools to show staff their performance metrics while they are working.
  • Worked with our Inpatient Units to streamline getting our admitted patients to their inpatient bed in 1.5 hrs or less.
  • Added pharmacy technicians and crisis workers to assist with assessing our patients.
  • Added more physicians and staggered their start times to meet peak demands of arriving patients.
  • Added more nursing hours to work with those physicians.
  • Expanded our Fast Track area until 11:30 pm to treat patients presenting with minor conditions.