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Mission, Vision, Values


This image shows a healthcare professional talking to a patient and includes the words service excellence

Contact:

Patient Feedback

519-421-4233 Ext. 3667

patientfeedback@wgh.on.ca



Mission

  • Community-oriented, personalized and quality care.

Vision

  • Working collaboratively to advance the health and well-being of our community.

Values 

  • Compassionate
  • Innovative
  • Resourceful
  • Collaborative
  • Leadership
  • Ethical

Values Statement: We strive to serve others; building on our collective strengths, expertise and shared values; for the betterment of our patients, their families and our community.


Service Excellence

Our staff, physicians and volunteers strive to ensure that each patient has a caring and compassionate experience. That is why we have established “Four Components of Service Excellence”.

Caring & Compassion

  • We respond to patient, visitors and peers with courtesy and respect

Communication

  • We appreciate that patients need to understand and be understood

Commitment & Competence

  • We actively pursue professionalism in our practice and area of work

Confidentiality

  • We are aware of what information we are sharing: where, to whom and why