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Mission, Vision, Values


This image shows a healthcare professional talking to a patient and includes the words service excellence

Contact:

Patient Feedback

519-421-4233 Ext. 3667

patientfeedback@wgh.on.ca



Mission

We are:

  •  A progressive community hospital, delivering compassionate patient care and quality services by exceptional people

Vision

We will:

  •  Respond to the evolving healthcare needs of our community

  •  Ensure patient safety in an environmentally responsible and sustainable facility

  •  Implement high quality, accessible, fiscally accountable programs and services

  •  Attract and retain qualified, dedicated healthcare professionals

  •  Collaborate with our regional partners for the benefit of our community

Values 

We are:

  •  Compassionate and caring

  •  Accountable and ethical

  •  Respectful and nurturing

  •  Enthusiastic about what we do



Service Excellence

Our staff, physicians and volunteers strive to ensure that each patient has a caring and compassionate experience. That is why we have established “Four Components of Service Excellence”.

Caring & Compassion

  • We respond to patient, visitors and peers with courtesy and respect

Communication

  • We appreciate that patients need to understand and be understood

Commitment & Competence

  • We actively pursue professionalism in our practice and area of work

Confidentiality

  • We are aware of what information we are sharing: where, to whom and why